Frequently Asked Questions

There is focus on creating high-quality, thoughtfully designed products with customer experience at the center. Everything is crafted with care, transparency, and attention to detail.

Yes! We offer free shipping on qualifying orders over $49 within the US only. Shipping rates and eligibility will appear automatically at checkout.

Processing typically takes 1–3 business days. Shipping times vary by location, but most orders arrive within 3–7 business days. Made-to-order items require at least an additional week for processing and production. Matríaca Studio aims to reduce waste by creating items only when requested.

We currently ship domestically within the U.S. and plan to expand to international regions soon. More information is coming soon.

We accept returns or exchanges within 30 days of delivery. Items must be unused and in original condition. Visit our Returns page for full details.

If something arrives damaged or defective, please contact us right away with your order number and a photo of the damage so we can help.

We accept major credit cards, PayPal, Shop Pay, and other secure digital payment. All payments are encrypted and safe to use as checkout.

Absolutely. Our store uses encrypted, PCI-compliant checkout technology to protect your data at all times.

No — you can check out as a guest or create a Shop account to track orders and save your information for future purchases.

You can reach us anytime through the Contact page or email us at nataliabermeostudio@gmail.com. We typically respond within 24–48 hours.